FAQs

Frequently Asked Questions And Answers

To see course syllabus just access the page for the course you are interested, and you will either see an option to click on the 'syllabus' tab or to view ‘course modules’ which you will find a bit further down the page.

International Open Academy courses are designed for everyone with an interest in online learning. No formal qualifications are required to study with us nor do you need to pass an entrance exam. Our courses are suitable if you already work in a particular industry and wish to upgrade your talents and further enhance your resume. Check out the course details for more career options.

No. Our courses assume that students are studying from the beginning so you do not need any previous knowledge. These courses take you through all the basics you need for a great foundation in each particular area.

At the end of the course, you will receive a PDF certificate confirming course completion (certificate is included with each course purchased). The Certificate is issued by International Open Academy. It can be used as proof of study for employment. To see sample certificate please click here.

You can also request a certificate issued by independent accreditation body - International Council for Online Educational Standards (www.icoes.org). The ICOES certificate is issued as printed copy only and shipped to your address. As this is an independent Certificate issued by an external body, verification, printing and posting fees apply (currently 19.99).

In order to be eligible for your certificate you need to fully complete the course and successfully pass each course module (55% mark or more).

"International Open Academy courses are independently accredited.

All of our courses are accredited by the International Council for Online Educational Standards. This gives our students assurance that our courses meet the highest standards for online education.

We are also a recognized member of the CPD Certification Service, (www.cpduk.co.uk), with the CPD Membership Number: 10817. Our CPD accredited courses count towards the individuals' CPD hour records. Through Continuing Professional Development (CPD/CE), individuals show their commitment to gain new skills to contribute to their personal and professional development, improve their job prospects, and enhance and evolve in their career. CPD points are accepted and recognized by employers from both the public and private sectors, and academic institutions across the UK and internationally.

For details, please visit https://internationalopenacademy.com/IOA-accreditation

Our courses are fully online. Once you register on our website you will have 12 months to activate your course. From the date of course activation you will have access to your Virtual Campus account any time, day or night so you will be able to complete the course at your own pace over the generous study time period. We recommend 30-160 study hours, depending on the course. Students have 60 consecutive study days to complete a course.

Everything you need is accessed online. Once you register on our website you will have 12 months to activate your course. From the date of course activation you will have access to your Virtual Campus account any time, day or night so you will be able to complete the course at your own pace over the generous study time period.

We use the most up to date technology to explain and illustrate each aspect of your course so that learning is easy and memorable.

Each course module includes 2 sections: Study and Exam. Some courses also include a third section ‘Exercise’ for practicing what you learned in the Study section, before you commence the Exam section. In order to complete the course you need to receive a minimum score of 55% for each section.

In order to complete the course you need to achieve a minimum of 55% for each section. For any failed Module, there is one free re-sit per exam task.

Course material is presented as text, flash animation, multiple choice activities, true/false, dropdown activities etc.,. – a very wide range.

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Each course is divided into modules. Each course module includes 2 sections: Study and Exam. Some courses also include a third section ‘Exercise’ for practicing what you learned in the Study section, In order to complete the course you need to receive a minimum of 55% for each module. For any failed Module, there is one free re-sit per exam task. Most of the exams include single or multiple choice questions. There are some questions where you need to match answers. Your score is calculated as an average of the tasks that you complete within the exam section of each module. 

Our courses are fully online. Once you register on our website you will have 12 months to activate your course. From the date of course activation you will have access to your Virtual Campus account any time, day or night so you will be able to complete the course at your own pace over the generous study time period. We recommend 30-160 study hours, depending on the course.

All IOA courses are created by an international team of professional online educators with years of experience across a variety of industries. Our team have lived it, experimented with it and forged new standards. You can benefit from a wealth of hands-on knowledge and get the inside track on working within the industries that interest you most.

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We offer customer support throughout the entire course. You can contact us by email and phone.In addition to above we have a 24/7 Help Centre available in which you can find answers to over 30 most often asked queries. In your Virtual Campus you also have access to administrative tasks such as extending course time, updating your profile, arranging the certificate etc...

Our Customer Support team is based in Europe. Our working hours are Monday to Friday – 9am till 8pm GMT. You can contact us via:

Email: info@internationalopenacademy.com

Phone :

  • UK: +442080681872
  • Ireland: +35315136847
  • US: +16468891653
  • CAN: +16042833147
  • AU: +61286078247

We answer the majority of emails within 24hours to 48 hours.

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You don’t need anything except passion and dedication! All course materials are available online and there are no additional costs involved in completing the course. At the end of the course you will receive a PDF certificate confirming course completion. If you wish, you can request a hard copy certificate from ICOES (there is a verification, printing and postage fee). We also have various optional documents available for purchase, such as proof of study letter, proof of completion letter or an eTranscript of your course details. You will find all these options in your Virtual Campus Account.

Our courses are available online and course material is stored on our server so you do not have to download any special software. You can complete your course on any device, Desktop PC, Laptop, iPhone, Android, iPad. Our site always keeps up with the latest technological trends and is most compatible with the most recent browser at any given time.

Your course includes a number of modules (depending on which course you are taking). Most course modules include 2 sections: Study and Exams. Some courses include 3 sections: Study, Exercise and Exams. In order to complete the course and receive your certificate to confirm the course completion, you need to study all course modules and pass the course exams with a minimum score of 55% in each module. To login to your Virtual Campus please enter your Username and Password in the top right corner of our website - www.internationalopenacademy.com Once you enter your Virtual Campus you can click on 'start' beside the course you have signed up for. You must then click on 'activate course' to being. In order for our system to track your course progress we ask you to click the "Save and Continue" button on each course page. The button is located in the right bottom corner of every course page (study material, exercises and exams).This will trigger your Course Progress details to be updated (read more about how to check your progress in “How to check my progress?”). Your course progress must show 100% in order for you to receive your certificate. Once you complete the Study section for the particular module, we recommend that you go next to the relevant Exercises section and then finally to the Exam section to test your study-topic knowledge (read more about how to complete exams in “How to complete my exams”; read more about how to check your marks in “How to check my marks”; read more about your grades in “What are my final grades”). Exam sections consist of questions to continuously assess your knowledge (based on the Study and Exercise sections). In order to successfully complete your course you need to pass exams with a combined score of at least 55% per module. You are allowed one reset per exam task free of charge. At the end of the course you will receive your certificate confirming course completion.

In order for our system to track your course progress we ask you to click the "Save and Continue" button on each course page. The button is located in the right bottom corner of every course page (study material, exercises and exams). This will trigger your Course Progress details to be updated (read more about how to check your progress in “How to check my progress?”). Your course progress must show 100% in order to receive your certificate.

At any time during your course you can check the exact % of your course progress. The overall course progress % is displayed in the course panel of your Virtual Campus, above the marks. You will see a grey/brown circle. To see your progress % for each course module please click the progress circle or the marks %. If the particular module is not fully completed (< 100%) you will have a further option to click on “View Unsaved Pages” to see the list of unsaved pages. In order to complete that module you will need to go back to your course material and save any remaining pages. All course pages have to be saved for all of the study, exercise, and exams sections.

To check your score for each module please click on the marks % from the course panel on the virtual campus home page or click into the course and click on the 'my marks' bar at the top of the course pages. You will be able to see from here if you have passed or failed the module. To see further details on your marks click on “detailed view” and a full list of your marks will appear. Once a module is completed and passed, you can go back to the exam section and on each exam pages you can check the correct answers by clicking on the "check results" button. If you have failed the module (received < 55% mark), you only need to re-sit enough exams within that failed module to achieve pass rate of 55%. We recommend you review details of your marks carefully before going back to the course pages to re-sit task. We recommend you re-sit exams where you scored the lowest % to maximise your chances of achieving a 55% module score. In the exam section will see a "re-sit" button instead of a “check-results” button on each exam page. Please note that there’s always one re-sit per exam free of charge however you’ll be charged an additional fee only if and when you re-sit the same exam again. If you have failed the module but cannot see the "re-sit" button on course pages that means you have some unsaved pages within the module. Unsaved pages can be in any of the three sections: study, exercises, exams. To read more about how to check your progress and ensure you have saved all pages read in "How to check my progress?"

To start the exams please click on the “Exams” section under each module. If there is no “Exams” section under the module it means that this module is not graded. Please complete all exam pages. Once you click "Save and Continue" you will not be able to amend your answers. Most of the exams include single or multiple choice questions as well as true or false type questions. Your score is calculated as an average of the exams you complete within the exam section of each module.

To read more about checking your score please go to "How to check my marks?"

A module is failed if you have completed all exams within a particular module with a combined score from the tasks of less than 55%.

If you have failed the module (received < 55% mark), you only need to re-sit enough marks within that failed module to achieve a pass rate of 55%. We recommend you review details of your marks carefully before going back to the exam section to re-sit a task. We recommend you re-sit exams where you scored the lowest % to maximize your chances of achieving a 55% module score. Within the exam section, you will see a "re-sit" button instead of a “check-results” button on each page. Please note that there is always one re-sit per exam free of charge, however, you’ll be charged an additional fee only if and when you re-sit the same exam again, after the free re-sit.

If you have failed the module but cannot see the "re-sit" button on exam pages that means you have some unsaved pages within that module. Unsaved pages can be in any of the three sections: study, exercises, exams.

To read more about how to check your progress and ensure you have saved all pages see "How to check my progress?"

The re-sit button will show on the exam pages within the exam section. You will only see the re-sit button if all pages within the module have been saved (study, exercise, exams) and the module is failed (a fail is below 55%).

If you have failed the module (received < 55% mark), you only need to re-sit enough exams within that failed module to achieve the passing rate of 55%. We recommend that you review the details of your marks carefully before going back to the exam section to re-sit a task and that you re-sit exams where you scored the lowest % to maximize your chances of achieving a 55% module score.

On the exam section pages, you will see a "re-sit" button instead of a “check-results” button. Please note that there is always one re-sit per exam free of charge, however, you’ll be charged an additional fee only if and when, you re-sit the same exam again after the free re-sit.

If you have failed the module but cannot see the "re-sit" button on the exam page, that means you have some unsaved pages within that module. Unsaved pages can be in any of the three sections: study, exercises, exams.

To read more about how to check your progress and ensure you have saved all pages see "How to check my progress?"

Exams can only be re-sit if you have failed the module (received less than 55%). If you pass the module, you can go back to each exam and check the correct answers by clicking on ‘check results’ button at the bottom of every exam page. Since you have access to all answers, it would be unfair to allow you or any students to re-sit modules that have been successfully passed.

All the course materials are available until the course expires. This means that, if you’ve completed the course already, but you have study days left, you can still access the course. Once your course expires, you will have access to the Virtual Campus but not to the course material. However, there is an option to purchase a course subscription, which will give extend your access to the course materials for either 6 or 12 months. If you require additional information on our course subscription offers, email us at info@internationalopenacademy.com.

Our courses are designed for online delivery. Due to copyrights, there is no option to print the course content onto one file. You can, however, print individual pages of the course for your own records.

Currently it is not possible to pause the course. You will have 12 months to activate your course from the date you register on our site. You have 60 consecutive days to complete the course from the date of activation. We recommend between 30 and 160 study hours depending on your chosen course. If you cannot continue with your course you can allow the course to expire and once you are ready to resume your studies you can purchase an extension, we have many flexible options available. If you email us at info@internationalopenacademy.com ahead of resuming your course we may have discounts on the extension options to offer you.

Your course expires 60 days after you activate your course. If you need more time, you can purchase an extension from your Virtual Campus by clicking the "Extend Course" button and selecting the extension option you’re interested in. If you extend the course after its expiry date you won't lose any of your previously completed work and you will be able to resume your studies where you left off, you'll find everything exactly as you left it.

In order to be eligible for your certificate you need to successfully pass each course module (55% mark or more). In addition, your course progress has to be 100% (each course page has to be saved) to ensure that the course is fully completed. Once you complete the course please click on the Certificate tab to the right of your course module page and click “Apply”. Please refresh your page and your certificate will become available for download immediately. Once your PDF certificate is available you can also request a certificate issued by an independent accreditation body - ICOES, the International Council for Online Educational Standards. This certificate is issued in hard copy only and is posted to your address.

If the system does not allow you to apply for your certificate, the following message is displayed: You must pass the course before you can apply for your certificate. Please review your course progress and your marks. To do that, please follow below instructions: How to ensure that your course progress is 100% To check that each of course modules has been fully completed (100% progress) please open your course material and click on the "Course progress" bar in the top panel of your Virtual Campus. If the particular module is not fully completed (< 100%) you will have a further option to click on “View Unsaved Pages” to see the list of unsaved pages. In order to complete that module you will need to go back to your course material and save any remaining pages. All course pages have to be saved for all of the study, exercise, and exams sections. How to ensure that you have passed the course To check your score for each module please open your course material and click on the "My Marks" bar in the top panel of your Virtual Campus. You will be able to see from here if you have passed or failed the module. To see further details on your marks click on "detailed view" and a full list of your marks will appear. If you have failed the module (received < 55% mark) review the details of your marks and go back to the exam pages to re-sit the exams. We recommend you re-sit exams where you scored the lowest % to maximise your chances of achieving 55% module score. There is one free re-sit for each exam.

You can request a hard copy of your certificate as soon as the PDF copy of your certificate has been issued and is available to download. A hard copy certificate is issued by an independent accreditation body, ICOES - International Council for Online Educational Standards. Certificates can only be requested via your Virtual Campus. To request a hard copy of your certificate please go to the course module page and click on 'ICOES Certificate' in the left hand menu. A certificate will be posted to your address. An administration and postage fee applies when you are ordering your ICOES hard copy certificate. Please see details in 'ICOES Certificate' section of your Virtual Campus.

The option to change your password is located on the left hand side of your virtual campus home page.

If you decide to move your learning one step forward and select our FREE Trial you will get FREE access to all IOA courses for 10 days. After that, unless you cancel via your virtual campus account, you will be charged the price of your Membership Plan.

The monthly subscription plan is 14.99 per month and the annual plan is  129 for 1 year access.

If you selected the 30 Day Plan, after your free trial ends you will commence with your first monthly payment of 14.99 on day 11. This gives you access to all courses for a further 30 days and you will be charged 14.99 every month until you cancel.

 

You will be taken to our payment page. Here you need to enter either your credit card details or select payment via your Paypal account. No payments will be taken at this stage. This process just sets up the payment for 10 days time, and you can cancel at any time.

To cancel it:

  1. Login to your account.

  2. Click Edit Subscription Details

  3. Use the Cancel Subscription button to cancel your subscription trial - http://recordit.co/xfsX7IOUrV

 

The main reasons why we take your credit card details at this stage are:

1. To guarantee a smooth sign-up process after the FREE 10-day trial allowing you to continue calmly with your learning.

2. To ensure each individual can sign up only for one FREE Trial.

 

No, you will not be charged during your Free 10-day trial. If you want to cancel you can do it anytime during the period of your trial to avoid being charged on the day after it finishes.

 

We like to make things super simple for you. To cancel your Trial:

  1. Login to your account.

  2. Select ‘Edit Subscription Details’

  3. Cancel your Trial using the ‘Cancel Subscription’ button - http://recordit.co/xfsX7IOUrV

 

You can reach out by sending an email to info@internationalopenacademy.com or by just giving us a quick call.

 

UK +44 (0) 20 3286 9279

UK +44 (0) 20 7193 6124

IE +353 (0) 1 254 2050

US +1 718 502 6960

BR +55 (21) 3942 0398

 

Monday to Friday from 9am - 8pm GMT

 

You can start learning straight away, isn't that wonderful? Yes, just select the course you would like to start with, and that’s it, you are ready to go!

 

You'll automatically be charged your plan's rate on the day after your trial ends unless you decide to cancel it in your account.

The FREE Trial is an incredible opportunity for our students to test our subscription and decide if this is exactly what they are looking for to take their learning experience to the next level. At the end of the trial period, it will automatically move to a charged plan unless you decide to cancel it.

You can easily cancel your subscription plan by:

  1. Logging in to your account.

  2. Clicking Edit Subscription Details

  3. Selecting the Cancel Subscription button - http://recordit.co/xfsX7IOUrV

 

or by contacting us directly by email to info@internationalopenacademy.com or just by giving us a quick call and we will be very happy to help!

 

Nope! Your subscription is completely flexible and can be canceled at any time.

To cancel your subscription:

  1. Login to your account.

  2. On the menu on your left, click Edit Subscription Details

  3. Cancel using the Cancel Subscription button - http://recordit.co/xfsX7IOUrV

 

With the 1-year subscription plan, it is possible to pause a subscription and you can resume your studies at any stage during that year.  

 

IOA does not have access to any of your financial information - secured third-party providers do all financial transactions. All payments received are through Paypal or Stripe, industry leaders in online payments. They are both globally known and used by many businesses worldwide. You also have the guarantee that payments are 100% secured by SSL.

 

Super simple, really, one click away on checkout!  You can pay using a Paypal account, Visa, MasterCard, American Express, Discover, all major debit and credit cards.

 

We’ve made it all very accessible and simple for you:

  1. Login to your account.

  2. Under  ‘Edit Subscription Details’

  3. Select the button ‘Update Card Details’

http://recordit.co/D0otNRZ4za

And that’s it!

 

Yes, that’s precisely it, you will have to pay the full amount, but keep an eye out as we run fantastic promotions from time to time.

At any time really!

  1. Access your account

  2. Select ‘Edit Subscription Details’

  3. Under Manage your subscription hit ‘Upgrade Subscription’ Button and choose the plan that suits you!

  4. Complete your payment and that’s it!

 

During your trial period, you will have access to course material but you won’t be able to complete the course because you’ll not have access to the exams section in the modules.

 

When your subscription expires, you’ll see the option to renew your subscription on the front page of your account. Couldn’t be easier!

To Renew your subscription:

  1. Login to your account

  2. Click the ‘Renew’ Button

  3. Choose the plan that suits you best

  4. Complete your payment - http://recordit.co/1YTC9jluAs

And you are all set and ready to start back studying!

 

Your subscription plan will automatically renew since it is automatically set as auto-renewal. If you would like to change the default auto-renewal, this means that you will be notified every month before the due date and you will need to make the next month payment manually.

To change the default auto-renewal:

  1. Login to your account

  2. Select Edit Subscription Details

  3. Hit the ‘Turn off auto-renewal’ button.

http://recordit.co/5VsRzuBHSC .

At this point every month you will have to manual complete your payment, directly through your account to continue with your studies.

If you need to complete your payment manually::

  1. Head to your account

  2. Select Edit Subscription Details

  3. Go to Managed Payment

  4. Select the button for manual payments - http://recordit.co/T0BAa4gBnM

 

You will also be able to set up the auto payment right next to the manual payment button.

 

Your plan is set automatically as auto-renewal. What does that mean? It will automatically renew.

If you would like to change the default from auto-renewal:

  1. Login to your account

  2. Select ‘Edit Subscription Details’

  3. Hit the ‘Turn off auto-renewal’ button.

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You will now be notified by email every month before the due date.

To make your payment:

  1. Head to your account

  2. Select ‘Edit Subscription Details’

  3. Go to ‘Managed Payment’

  4. Select the button for manual payments - http://recordit.co/T0BAa4gBnM

 

You will also be able to set up the auto payment right next to the manual payment button.

 

Yes, sure. You can cancel it at any time, it couldn’t be easier.

  1. Just head to your account click the ‘Edit Subscription Details’

  2. Hit the Cancel Subscription button.

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Your plan will be set to expire at the end of your billing period.

 

Please NOTE that in case you would like to cancel your subscription but your billing period ended, and your payment didn’t go through, you will need to contact us directly to make sure your subscription is canceled. Otherwise, your account will remain active, and your subscription will be collected again in the next billing period.

 

You can reach out by sending an email to info@internationalopenacademy.com or by just giving us a quick call.

 

UK +44 (0) 20 3286 9279

UK +44 (0) 20 7193 6124

IE +353 (0) 1 254 2050

US +1 718 502 6960

BR +55 (21) 3942 0398

 

Monday to Friday from 9am - 8pm GMT

 

The option to pause a subscription is possible only if you have the 1-year subscription plan. With this option, you can pause and take a break for up to 12 months. You can resume your studies at any stage during that year. If you do not reactivate your account after one year, the clock will automatically start.

To pause your subscription:

  1. Access your account using your login details

  2. Select  ‘Edit Subscription Details’

  3. Hit the button to pause the subscription

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At any time you can switch your subscription plan from monthly to yearly (or vice versa)

If you have the annual subscription plan, the plan will switch to monthly (if you choose this option) after your 12-month period ends.

To switch the subscription plan:

  1. Login to your account.

  2. Select  ‘Edit Subscription Details’

  3. Under ‘Manage payment’

  4. Hit ‘Click Here for Manual Payment,’ and you’ll be able to select either the yearly or the monthly subscription plan.

 

Do not worry; we have it all backed up for you. No history or progress will be lost if your subscription plan expires. You just have to renew it, and everything will show exactly the way it was before it expired.

 

International Open Academy offers an exciting range of online courses. Whether you are a hobbyist or planning to launch a new career, our courses will give you everything you need to know in order to be successful. Choose from over 120 courses within the following categories:

  • Animal Science & Care
  • Beauty & Fashion
  • Business & Careers
  • Computing & IT
  • Criminology
  • Event Management
  • Health
  • Hobbies
  • Hospitality
  • Interior Design
  • Languages
  • Life Skills
  • Photography
  • Special Needs
  • Sport
  • Teaching
  • Writing & Media Skills