TERMS OF USE

This website is owned and run by North Royal Training Limited. By consenting to purchase any course, service, or product from internationalopenacademy.com, or by using this site in any way, you consent to these terms and conditions:

All text, graphics, photographs, trademarks, logos, sounds, videos, music and artwork, i.e. content, including copyright, displayed anywhere on the site is the intellectual property of North Royal Training Limited, and we hereby reserve all rights to its use. Users consent to restrict the use of any content taken from this website, including downloadable purchased content, strictly for personal use. Reproduction, uploading, posting, translating, distribution, encoding, transmission or public display in any way of any element of content to any other website, computer, server or other medium for commercial use is forbidden. You may not redistribute or broadcast any element of content or seek commercial gain from anything contained on this site without the express written permission of North Royal Training Limited.

Unauthorised use of any material from this site may lead to a claim for damages and/or be treated as a criminal offence (in accordance with, and punishable by Irish law).

While we do our utmost to ensure the quality of the content compiled on this site, North Royal Training Limited does not guarantee 100% accuracy, suitability or completeness of the information provided on this site. Neither do we 100% guarantee the efficiency of materials suggested. We exclude any liability for inaccuracies or errors in any content on this site. The material throughout the site is subject to change at any time, without notice to users. It is the user’s responsibility to assess the suitability of material or information provided by North Royal Training Limited and use of any information and material on the site is entirely at the risk of the user. Any links posted on internationalopenacademy.com are for the additional benefit of the user, and any content leading from these links is not the responsibility of North Royal Training Limited. The creation of links from internationalopenacademy.com to any other website is forbidden.

Online Courses

All courses are available online, and there are no additional costs involved in completing the course. Courses must be paid for in full before the course can be started. All online courses, material, tasks and certificates are accessed through the IOA Virtual Campus. Course must be activated within 12 months of registration on our website. Each course is valid for 60 days from the date of course activation. Courses must be completed 100% (all pages saved), and a minimum score of 55% per Module is required in order to successfully complete the course and obtain a certificate. If a Module is failed, there is one free re-set per exam task until such time as a 55% score is achieved. Upon successful course completion, IOA will issue a certificate in PDF format to be used as proof of completion for employment and school.

Accreditation

All of our courses are accredited by the International Council for Online Educational Standards (www.icoes.org). ICOES is the international accrediting body responsible for establishing, maintaining and improving the educational standards of online teaching institutions. This gives our students assurance that our courses meet the highest standards for online education.

On successful course completion, students also have the option to order an ICOES Certificate (verification, printing and postage fees apply).

Materials

Students may elect to purchase supplemental materials and resources to enhance their studies and experience. These include, and are not limited to:

  • Hard Copy Certificates issued directly by ICOES
  • PDF and/or Hard Copy of Letters and Result Transcript related to the course taken
  • Toolkits
  • Course extensions
  • Subscriptions to course material

These additional products are not obligatory, and are not a mandatory requirement for completing a course.

Due to their instantaneous nature, the following purchases are non-refundable: Proof of Completion Letter, Proof of Enrollment Letter, Results Transcript, Registration Package Upgrades.

Extensions are applied automatically to students account immediately on completion of the registration page. ICOES certificate, Letter of Completion (and, if applicable, Results Transcript) are issued on successful completion of the course, and after they have been requested by the student.

Lifetime Access

Lifetime access is defined as access for courses as long as North Royal Training Limited operates. Customers will not be charged additional fees for access to courses that were available on the website as of July 10th 2017.

Subscriptions

IOA offers different types of subscription plans that students may elect to purchase.

  • a 10-day Free Trial,
  • a monthly plan,
  • and an annual plan (12 months).

Each subscription plan carries specific benefits and perks, and more information can be found here IOA reserves the right to add or change the types of subscriptions available, and to vary the amount of content and types of service that it makes available to different categories of subscribers at any time.

The price to be paid for each subscription service will be made clear on the order page. When you purchase a subscription, you agree to pay the fees stated at the time of your purchase, as well as any processing or associated fees charged by the issuing bank/payment provider. Any increases to subscription costs will be made clear to subscribers well in advance, as well as an opportunity to opt out of the service if they choose.

Submitting payment and completing the order forms constitutes a contract for the services stated in the subscription plan, and indicates that you are aware of all terms. Once payment is verified and accepted by us, the contract is initiated, and you will be provided with access to your subscription.

Unless specifically stated in any offer or promotion, when a subscription order is placed, the auto-renewal payment option is the default. Therefore, a subscription will automatically renew for the same period and cost as the prevailing renewal rate. If a student does not wish to have payment automatically renew, they can change their payment options to a manual renewal setting.

Unless specifically stated in any offer or promotion, a subscription can be cancelled at any time by the account owner. This can be done by contacting IOA’s Customer Support Team (see contact information below). Cancellation must occur before the next payment is due, or the subscriber will be charged for a subsequent billing period.

For holders of an annual (12 month) subscription, there is a Pause Subscription feature that can be enabled up to a maximum of 12 months. While the subscription is paused, no time will count towards its expiry. The subscription can be resumed at any time by reactivating the account. If the account is not manually reactivated within 12 months of being paused, the account will automatically reactivate itself.

IOA may, in its discretion, terminate or suspend access to and/or use of a subscription at any time with or without cause by delivering notice to the account owner. These rights of termination are in addition to all other rights and remedies available to IOA under these Terms or by law.

Student Responsibility

By purchasing IOA products and agreeing to IOA terms of services, students agree to conduct themselves in accordance with all IOA terms, codes of conduct, and ethical practices. These include, and are not limited to, abiding by laws relating to privacy, intellectual property, security, and fraud, as well as respecting codes of conduct prohibiting harassment and discrimination. If a student is found to be in violation of any of these terms, codes, or laws, IOA has the right to immediately terminate their account and suspend access to courses, subscription, products, and services. Depending on the nature of the violation, IOA may pursue legal action where criminal offenses or grave misconduct has occurred.

By becoming customers and students of IOA, individuals agree:

  • To uphold the laws of the jurisdiction where IOA operates (Irish law), and where IOA services are used (the student’s regional laws)
  • Not to discriminate, harass, intimidate, or abuse any students or staff members.
  • Not to engage in discriminatory behavior related to a person’s age, sex, gender, race, orientation, religion, size, ethnicity, or cultural practices. The IOA community is global and diverse. We promote inclusion of all individuals, and we strive to make IOA a safe and comfortable place for all to learn, share, and grow.
  • Not to post or share any content that is obscene, defamatory, profane, pornographic, offensive, or inflammatory on any IOA property, including social media pages and emails.
  • Not to post copyrighted content that is not owned by the student, and that the student does not have permission to post, on any IOA property (including social media pages and emails)
  • Not to create multiple accounts for the purpose of contest entries, to inflate voting, or with the intent to spam.
  • Not to advertise products, services, or pages on any IOA property, or solicit IOA students with intent to sell services or products, unless consent is requested and approval granted by IOA staff.
  • To provide complete and accurate account and payment information when purchasing any IOA products or services, including courses, subscriptions, supplementary materials, etc. By submitting payment details, the student confirms they have permission to use those details for this purpose. If IOA does not receive payment authorization, or if authorization is cancelled by the payment provider, we have the right to immediately terminate or suspend access to courses, subscriptions, or products. In suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.

Governing Law and Jurisdiction

These terms and conditions are governed by Irish law. Upon becoming an IOA student and purchasing any IOA products, students agree to submit to jurisdiction of Irish law, and understand that any disputes will be resolved in accordance with Ireland’s legal system and in an Irish court (should litigation occur).

Communication

Upon registration with North Royal Training Limited, students agree to receive occasional emails from our marketing team. These include, but are not limited to, notifications of sales and promotions, coupons and offers, notifications of new courses, products, and features, notices of contests and giveaways, results of contests and giveaways, etc. Students have the option to unsubscribe from marketing emails at any time, and this information and corresponding directions are made clearly visible on all email communication. Once a student elects to unsubscribe, they will no longer receive marketing emails unless they re-subscribe (following a short period for our system to process the request and update the student’s preferences). Students may still receive important communication from the IOA customer support team.

In addition, students agree to receive communication from our customer support team relevant to their account use and overall student experience. These include, but are not limited to, important updates related to user security, technical glitches, and system functions, responses to student inquiries, reminders of expirations related to courses, subscriptions, or other products, notices of holiday hours, and occasional checks to ensure the student is satisfied (can be in the form of an email or survey). Customer support is available via email or phone calls, and preferred method of contact is to the student’s discretion.

All IOA student communication is conducted in accordance with Irish law, as well as the student’s legal jurisdiction and laws of that region. IOA does not engage in frivolous emails, phone calls, or solicitation of any kind, nor do we engage in spam. All communication sent by us is done with the intent to improve the user experience, relay important information, and keep students abreast of our new developments.

Privacy Policy

Safeguarding student privacy and the security of personal information is important to us. Our server is fully secure at all times, and we take all available measures to ensure that confidential information entrusted to us remains private and intact. We will never sell personal information, or any information that can be linked to a student, to any third-party marketers or solicitors. All student information will be used in accordance with IOA’s Privacy Policy, and in compliance with the laws of the governing jurisdiction.

User Data

When users visit and interact with our site, we collect two types of information: personal data and non-personal data. Personal data is typically recorded when users apply for a course or purchase a product. More detailed personal information may be recorded through participation by users in surveys, promotions, offers, queries, requests for information or forums. Non-personal data is information that is not connected with identity, and routinely gathered through the tracking of statistics and analysis of the traffic to our site and interest shown while visiting our site. We guarantee that we protect all information recorded, either personal or non-personal using stringent security measures and industry best practices. Any information collected by us is used for the sole purpose of improving IOA services, products, and overall student experience. By visiting our website with cookies enabled, you agree to the use of cookies to help manage your preferences.

Financial Security

We recognize the importance of your security when using our site for commercial transactions. When a payment is made to us, every step is taken to protect the information provided, including card/bank details and personal contact information. IOA does not collect or store any payment details, i.e. credit or debit card details. All payment transactions are securely done through Paypal or Stripe, our payment gateways. We continually review and update our payment systems to ensure security technology is up to date.

By using internationalopenacademy.com, you consent to our terms and conditions, and to the recording of personal and non-personal information to be used exclusively by IOA.

If you would like any additional information about internationalopenacademy.com’s privacy or security policies, email info@internationalopenacademy.com

Refund Policy

If, for any reason, you are not happy with the course, service, or product you have purchased from the IOA site, you are entitled to a full refund within 14 days of purchase. The 14 day refund period applies from date of purchase, and not from date of registration or date of course activation. If a course, product, or service was purchased or part-purchased through a third party, or using a voucher issued by a third party, you must contact the issuer directly to enquire about their refund policy.

Customer Service

Our customer support team can be reached by email and phone. We are based in Ireland, and our office hours are 7.30 - 18.30 GMT.

Telephone Numbers:

  • UK +442080681872
  • IRL +35315136847
  • US +16468891653
  • CAN +16042833147
  • AU +61286078247
  • AU +61286078247

Monday to Friday from 9am - 8pm GMT

Email: info@internationalopenacademy.com

Most emails will be responded to within 24 hrs (Monday to Friday)

Customer Feedback

For any feedback or complaints regarding our website, courses, services, or products, you can contact us on the following:

Telephones

  • UK +442080681872
  • IRL +35315136847
  • US +16468891653
  • CAN +16042833147
  • AU +61286078247
  • AU +61286078247

Emails

General Inquiries: info@internationalopenacademy.com

Feedback and Complaints: feedback@internationalopenacademy.com

*We endeavour to respond to your email within 24 hrs

Company Information

North Royal Training Limited
Spion Kop
Dungriffin Villas,
Howth, County Dublin,
Ireland

Company Number: 540695

VAT: IE3275008IH

Price List

Resource / ProductPrice
Online Course 199.00
eBook (PDF) 15.99
Letter of Enrollment PDF from 3.99
Letter of Completion PDF from 3.99
Results Transcript PDF from 3.99
Course Exam Resit (2nd or further re-sit of the same exam task) 3.99
ICOES Certificate (Hard Copy incl. postage) 19.99
Course Extension (options available: from 2 weeks to 1 year) from 25.00
Course Material Subscription from 8.99
Pop Package (ICOES Certificate, eBook, 2 weeks Extension) 29.99
Jazz Package (ICOES Certificate, eBook, 1 month Extension, Completion Letter + Results Transcript) 39.99
Rock Package (ICOES Certificate, eBook, 3 months Extension, Completion Letter + Results Transcript) 44.49
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